Luckily, I had a back-up plan since I was already on the fence about the company.So unfortunately, this is the end. Now after 2 years, the leather on the arm is wearing out. PissedConsumer331279. Worst part is they will not give us a call back to discuss when it will be delivered, or how we can get our money back. Happens ALL the time lately when I order from them. I went to see them and they said they couldn't help either. All rights reserved. Look elsewhere, do not trust PB. missing parts. The store POLICY and SERVICE is horrible. I miss Jasc PSP so much - it was so versatile and easy to... Corel Corporation - paintshop pro ultimate 2020, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We’re in this together! This isn't just a genuine (and one off) supply chain snafu, this is part of a repeated pattern of deliberately attempting to mislead consumers... seems like they are trying to take orders, aggregate demand to hit a production threshold, and then release the order to their supplier to produce and ship it in bulk. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. All I asked for was a full refund one we were absolutely entitled to AND promised by Pottery Barn. DO NOT BUY FROM POTTERY BARN!!! And good luck contacting customer service as they are useless and will simply tell you it's the "Supplier". Pottery Barn review from San Francisco, California with 16 Comments: Have tried to order a craft table. By then they were on sale and you know what? The delivery of the table has now been pushed out 6 times and is currently not due in until late December. If I could rate no stars I would ! It took 6 months for us to get the chair. I am emailing due to my order of the Icelynn rug #[protected]. Pottery Barn Kids offers kids & baby furniture, bedding and toys designed to delight and inspire. Love your customer, don't insult and strong arm them. Do not buy anything from this company. The only offer was that I could return it(and pay almost $100 more in shipping.) Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! In August we ordered a sofa, two bookshelves, chair and ottoman I placed an online order o 4/24. Don’t EVER buy from this pathetic company!!! Do NOT order furniture items of any description as at this stage from time of payment it has been over 4 months. Ordered on January 28. recently, I spent almost $3, 000 at Pottery Barn in Birch run, MI. Have had 3 different due dates for bases. Please, please, please don’t buy from Pottery Barn. The EXACT SAME THING is happening to me except I'm waiting until DECEMBER now! Is Pottery Barn going out of business? This is WAY more than a factory being behind due to COVID, or a shipping container being delayed at the port due to a customs delay. SHE TOLD ME POTTERY BARN WOULD GIVE ME A FULL REFUND. Please recycle it rather than placing it in the dumpster. If you've ordered something seasonal and time-sensitive there's no guarantee it will arrive on time. I am very dissatisfied with how this has been handled and I would be happy to reach out to the Better Business Bureau if we cannot find a resolution. Unbelievably frustrated!!! I would expect more from pottery barn. You would need to buy a gallon of it. I work in the corporate furniture industry and I have been a buyer at big corporate retailers. Would you like 10% off another chair from us? I would not recommend ordering from this company. Reason the item isn't coming from their own warehouse. Order #[protected]. Which, I now understand that it never really was.

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